Data Not Appearing

If your dashboard or results are empty, follow these troubleshooting steps.

Symptoms

• Empty visualization panels
• "No data available" message
• Assessment results not showing
• Entities missing from Galaxy view

Common Causes & Solutions

1. Assessment Not Run

Symptom: You've added data but see no results.

Solution:

1. Go to the Data Points section
2. Click "Launch Assessment"
3. Wait for computation to complete

2. Data Points Not Saved

Symptom: You entered data but it disappeared.

Solution:

1. Re-enter your data points
2. Click "Save" before navigating away
3. Ensure all required fields are filled (incomplete rows won't save)

3. Entity Not Linked

Symptom: Data exists but doesn't appear on expected entity.

Solution:

1. Check the "Related Entity" field on your data points
2. Ensure the entity is correctly linked
3. Verify parent-child relationships in Galaxy view

4. Filter Applied

Symptom: Some data is visible, some is not.

Solution:

1. Check if filters are active in your current view
2. Clear filters using the reset button
3. Adjust date ranges if applicable

5. Browser Cache Issue

Symptom: Old data showing or changes not reflecting.

Solution:

1. Hard refresh the page (Ctrl+Shift+R / Cmd+Shift+R)
2. Clear browser cache
3. Try a different browser

Still Having Issues?

If the problem persists:

1. Check your data quality: Ensure values and units are valid
2. Review validation errors: Look for red highlights in the data table
3. Contact support: support@darwindata.ai